Monday evening 15th September 2014, the analysis machine breaks down at Burnley General Hospital and a request from East lancashire Hospital Trust for us to help out by running a continuous service between Burnley and Royal Blackburn Hospital’s Path lab.
Our new controller, Christine, on her very first shift must have gulped and thought “What have I let myself in for?” but was reassured by her hubby Ed, himself a volunteer rider. Chris made the right phone calls and got everything sorted in no time. The duty rider accepted the task without question and another committed rider came on to help.
Considering we look after 12 hospitals in Lancashire and south Cumbria, a controller can take several calls all at once, but a steady nerve and knowing who to contact when help is required is all it takes. Sounds easy, but once initial panic has died down, it is, and there is always someone to help.
“What a fantastic group of dedicated people we have at NWBB Lancs & Lakes”, said the Chairman.