Returns and Refunds Policy

Eligibility for Returns

Items must be returned within 30 days of receipt.
Items must be unworn, unused, and in their original condition with all tags attached.
Sale items are eligible for returns unless stated otherwise.

How to Return an Item

Pack your item(s): Use the original packaging or a secure alternative to protect the item(s).
Post your return: We recommend insured and tracked postage to our returns address: (NWBB Bamber Bridge address
Keep your proof of postage: Retain the receipt until your return is processed.
Refunds
Once your return is received and inspected, we will notify you via email.
Approved refunds will be processed within 10 business days of receipt, using your original payment method.
Original shipping costs are non-refundable unless the item is faulty or incorrect.
Exchanges
We currently do not offer direct exchanges. If you’d like a different size or style, please place a new order and return the original item for a refund.

Faulty or Incorrect Items

If you’ve received a faulty or incorrect item, please contact us within 7 days of receiving your order:
Email: contact@nwbb-lancs.org
Phone: 01772 338 868
We will arrange a replacement or refund and cover the cost of return postage for faulty/incorrect items.